You can send a help request to us or you can send an email to firstname.lastname@example.org.
We have a great support team and you can expect a response very quickly during the weekday. We're available between 8am-6pm EST. On evenings, weekends, and holidays it may take a bit longer for a response but we'll get back to you within a few hours in most cases.
Have a question about a different product?
If so you can reach us via email here or give us a call at (800) PARTY CITY.