Support Center

How can I contact you to get help?

Last Updated: Feb 13, 2018 10:28AM EST
You can send a help request to us here or you can send an email to  

We have a great support team and you can expect a response very quickly during the weekday.  We're available between 8am-6pm EST.  On evenings, weekends, and holidays it may take a bit longer for a response but we'll get back to you within a few hours in most cases.  

Have a question about a different product?  

If so you can reach us via email here or give us a call at (800) PARTY CITY.