What is your refund policy?

When you sign up for a free trial, you will be able to use your Party City Gold Membership at no charge for the duration of the trial. At the end of the trial period, the charge for the Gold membership will be issued.

If you are not satisfied with your Gold membership, we have a 30-day money back guarantee and would be happy to offer a full refund.

 email us to request a refund. Please provide the email address the account is under and/or the full name on the account. Once the refund is processed, you should see the chargeback in about 3-5 business days.

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